December 1st, 2008

Dear MGC customers,

 

I can’t believe how fast the 2008 season went! During the season, I have been very happy to serve all of the customers, saying hello to everyone as a new owner and then listening what my customers have told, commented or advised me. I really appreciate your close attention to Manchester Golf Club.

 

In the last 2 decades in the business field, I have never forgotten this; Customer is King. Also, I have always kept in mind the 2 management policies of an American company, which has emphasized them to its employees;

1. If a customer says that it is wrong, it is wrong.

2. If you do not agree with the customer, go back to the policy number 1.

 

I never forget the 2 thousand-mile, 48-hour long journey from Oregon to be here in March this year to run this golf course, driving my 1999 Dodge Grand Caravan alone, shedding tears on and on, missing my family I left there and remembering the moment when my son said bye, vowing me in Korean traditional way for the first time since he was born. However, I am sure that I made the only and best decision that I believe my Lord guided me to make and have felt that I am a happy man, who was able to meet such a kind and friendly people in this community and in Iowa.

 

I feel that it is granted that I am encouraged more and more everyday to work harder for my customers and neighbors, vacuuming carpet, cleaning restrooms, washing dishes, serving customers at the pro-shop and at the bar, cleaning up the patio, blowing fallen leaves, spreading salt to melt snow in the midnight, and whatever I needed to do other than my managerial jobs, living at the “white” house next to the main parking lot on this golf course alone.

 

I came here to Manchester to work until I retire, contribute to this community and even to the State of Iowa and will never give up what I have planned and dreamed of. Now, I am ready to work for my customers for 2009 season, trying to survive financially.

 

The followings are the main changes we’d like to inform you of regarding 2009 season pass. Please refer to the attached 2009 Pass registration form. We are going to give 10% discount if payments are received prior to December 20th, 2008 and 5% discount if payments are received prior to February 20th, 2009. We appreciate your past participation and anticipate your continued support for the 2009 season.

 

1. 2009 Golf Passes

 

Pass Holder Benefits:

* Sorry, but No Guest Pass will be given to pass holders from 2009.

 

2. 2009 Cart Passes

 

3. Junior Golf Passes

 

Again, we appreciate your business with Manchester Golf Club and encourage you to have a chance to get either 10% off regular fee by purchasing passes by December 20th this year or 5% off by purchasing passes by February 20th, 2009.

 

In addition, we would like to ask you to spread words to your friends, relatives and neighbors about our new passes and discounts, especially senior passes, out-of-county passes, young adult passes and lowered cart shed rental fee.

 

I am going to be a snow ball, which could be getting bigger and bigger as long as it rolls over and over to better serve our customers and contribute this beautiful community more and more.

 

Finally, I would like to inform you that my wife, Yoonhi, made a decision to move to Manchester at the end of January 2009 and open and operate the Japanese and Korean Restaurant on the 2nd floor of the club house from February 1st. The name of the new restaurant is “Arirang”.

 

Let me give you information on the sale of one of residential lots I have. It is located just next # 17 green, overlooking both 17th hole and beyond, 2nd and 5th hole. The lot size is 1.25 acres, and I am asking $35,000. If you have an interest to build your house on my golf course, the lot will be the best one. Please call me. My cell phone is 503-830-0960.

 

If you have any questions regarding the fees and passes for 2009, please contact Keith Zietlow or myself at 563-927-4155.

 

Wishing you have happy holidays,

 

 

 

 

------------------------------------------

Simon Kim

Manchester Golf Club – “The Green in the Morning Calm”